»Guarantee«

Maximum safety with the OASE certificates

OASE ProMax: Engineered in Germany

Through years of experience as a market leader in the water garden area, OASE has unrivalled development competence and innovative ideas. For more than 60 years OASE has been inspiring customers around the world with its high performance, reliability and long service life.

There are good reasons for the high quality of OASE products: Before their market launch, all products must pass extensive function tests and load tests under practical conditions. The high-performance pumps from the Drainage and Irrigation segment have been designed and thoroughly tested by OASE engineers, and stand for robust reliability that you can count on – for quality that can be experienced day in and day out.

Consequently OASE offers a 2+1 year Extended Guarantee² on all ProMax pumps¹ from the Drainage and Irrigation segment.

This guarantee does not apply in the following countries:
Australia, Bangladesh, Brunei, Burma (Myanmar), Cambodia, Fiji, Hong Kong ,India ,Indonesia ,Malaysia, Maldives, New Zealand, Pakistan, Papua new Guinea, Philippines, Singapore, Sri Lanka, Thailand, Timor-Leste, Vietnam.


1 (Exception: OASE ProMax Pressure and OASE ProMax Pressure Well: 2 year guarantee)

Guarantee

 

OASE GmbH provides a manufacturer’s guarantee under the conditions cited below. A respective period is designated on a product specific basis. This is provided in the form of supplemental text with the product.

 

The designated guarantee period starts with the original new product purchase from an OASE dealer, where you must provide a proof of purchase of the product from the OASE dealer or from OASE itself. In the event of subsequent sale the guarantee period does not start over again from the beginning. The guarantee period is neither extended nor restarted through guarantee performances; legal guarantee claims do not occur on guarantee performances.

 

If the content of the guarantee is not otherwise specified separately, OASE grants a guarantee in the scope cited below: The prerequisite for claiming any guarantee from OASE, including the extension guarantee is that in the case of parts replacement/repair, the customer must have properly installed original OASE spare parts exclusively for any repair or remediation. Any OASE guarantee is invalidated if products from other manufacturers are used.

 

We provide guarantee performances, at our discretion, through no charge repair, or no charge delivery of original spare parts or of a replacement device of comparable value. If the type in question is no longer manufactured, we reserve the right, at our discretion to deliver a replacement device from our product line that is most like the original object of the guarantee claim. Reimbursement of expenses for removal and installation, inspection, claims for lost profit and compensation for damages are not covered by the guarantee, nor are more extensive claims for damages and losses, regardless of type, that have been caused by the device or its use.

 

The guarantee only applies for the country in which the product was purchased from an OASE dealer. Landscapers, contractors, gardeners, pool builders, companies of facility management and aquarium fitters do not count as Rebuyers resp. specialist dealers within the meaning of the guarantee conditions. German law applies for this guarantee in accordance with these conditions; with exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

 

The legal rights of the purchaser, particularly arising from the warranty, continue in effect and are not limited by this guarantee. Defects or damage that are due to faulty installation or operating errors, as well as insufficient care, or for example due to the use of unsuitable cleaning agents or neglected maintenance, non-intended use, damage, impact, the Effects of freezing, etc. cutting off the plug, shortening the cable, calcium deposits or improper repair attempts, do not fall under the protection of the guarantee with regard to intended use, we refer you to the user instructions, compliance with which is the basic prerequisite for a guarantee claim Parts subject to wear, such as bulbs, are not part of this guarantee.

 

If there is a guarantee case please contact your OASE dealer that sold the product to you. If there is a guarantee case please contact your OASE dealer that sold the product to you. If this possibility does not exist anymore, then claims from the guarantee can be made binding towards OASE GmbH, Tecklenburger Str. 161, 48477 Hörstel, Germany, by shipping the rejected product with a copy of the original proof of purchase of the OASE dealer and the original guarantee certificate, as well as written information about the claimed defect.  Carriage free and on your transport risk to us.

 

A directory of OASE dealers is available at: www.oase-livingwater.com