250
Clear water guarantee
ing and exchange of your personal information for marketing
purposes at any time by sending an informal letter by mail to
OASE (UK) Ltd., The Old Cart Shed, Apsley Barns, Andover, SP11
6NA or by e-mail to
. However
this does not apply for the data that is necessary for processing
the guarantee. Upon receipt of your request, we will no longer
use, process or exchange the information in question for any
purpose other than the processing of your order, nor will we
continue to send advertisements, including our catalogue, to
you.
Prior to submitting a guarantee claim the customer is obligated
to report the deficiencies determined via the OASE Service
Hotline (see below). After logging the fault, OASE will provide
assistance for correction of the fault. If help cannot be provided
on-site, or if the help does not bring the desired success, the
customer must then inform the Hotline specified above of
this situation. Then, if OASE cannot suggest any other remedy
possibility that should be particularly attempted, the customer
has a claim for processing of the guarantee through the dealer,
if in all other aspects the dealer affirms / determines that the
prerequisites of the guarantee are satisfied. Otherwise the
dealer has a last opportunity to attempt to implement the con-
sulting. In the case of a guarantee claim the dealer refunds the
purchase price paid for the product, for which the Clear Water
Guarantee applies, to the customer, only against submission
of the original purchase receipt and return of the defective
product, if OASE has previously accepted the guarantee claim.
More extensive claims arising from the Clear Water Guarantee
do not exist.
The legal guarantee rights of the purchaser remain unaffected
through the Clear Water Guarantee.
The guarantee is invalidated if the installation instructions in
the instruction manuals are not complied with, or in the case
of wrong system selection, or if pond care products from other
manufacturers are used, particularly if pond care products
containing copper are used, or if the customer‘s behaviour
otherwise is in violation of the customer‘s obligations. Comply
with the service and maintenance instructions in the instruc-
tion manual.
Frequent causes for unclear water
•
Failure to replace parts subject to wear, e.g. UVC bulb or filter
sponges
•
The height difference between the water surface and the
highest point in the pressure system is greater than 1m
(assumed value in the OASE selection tables)
•
Pressure losses due to excessive hose lengths or a hose
diameter that is too narrow
•
Missing inlet barrier (capillary barrier). Surface water flushes
mud and / or fertiliser (nitrogen, lawn fertiliser, etc.) into the
pond from the garden
•
Over-intensive feeding of fish generates nutrient loads in
the pond
•
Incorrect placement of the pond results in imbalance
(For example, excessive sun, excessive shade)
•
Faulty mixing of the pond water, i.e. deficient circulation
Information concerning the Clear Water Guarantee
Information is available through the OASE Hotline at:
+44 (0) 12 56 / 89 54 42
(UK only)
or directly from your dealer.
Clear Water Guarantee conditions from OASE:
OASE guarantees clear water in the pond to all purchasers of
an OASE filter system, if the system is used properly in accord-
ance with the selection table, if the system is set up properly
in accordance with the set-up instructions, and in compliance
with the instructions in the operating manual, and in com-
pliance with the instructions for achieving clear water in the
pond through the addition of OASE filter starter bacteria in the
defined scope.
Clear water means that fish, plants, or rocks on the pond floor
are recognizable to a pond depth of 1mbelow the pond surface.
Ponds with string algae are not considered to be unclear, as
scarcely any suspended substances are formed. Pond water is
not tap water. Turbidity and colouration are always present and
are also natural, and these conditions exclude a guarantee case.
The Clear Water Guarantee is granted exclusively for ponds
in the conventional sense of the term. A pond is an artificially
created body of water made of liner or in a preformed pond
with minimum planting of
1
/
3
of the water surface and is
exposed to sunlight for 4 to 6 hours a day. The location of the
pond is 4 m away from deciduous trees and/or conifers.
For the first use and every new use in the spring the applica-
tion of OASE filter starter bacteria is prerequisite. It can take
up to 6 weeks until the pond is clear, depending on the bur-
den of the pond. The filter works mechanically and biologically.
Settlement of microorganisms is required for biological clean-
ing. Consequently the Clear Water Guarantee assumes that the
pump, and thus the filter system, is operating 24 hours a day
during the pond season (approximately fromMarch to Novem-
ber). Excessive cleaning prevents formation of microorganisms
in the filter foam. If cleaned too infrequently the filter sponges
cannot absorb any more pollutants, or they can only do so if the
flow-through rate is significantly reduced. The OASE filter must
be used with an OASE Solids handling pump (i.e. AquaMax) in
order to comply with the terms of the clear water guarantee.
The guarantee applies for a maximum of 3 years within the
scope of the Clear Water Guarantee conditions, starting from
the date of purchase from the authorised OASE dealer (initial
purchase, not for resale of the new product), if the provisions
of the OASE instruction manuals are complied with and the
products are used as intended. A directory of OASE dealers is
available at
The Clear Water Guarantee can be acquired either through on-
line registration or via the Hotline. Please register in good time
and conveniently on the Internet within 3 months from the
date of first purchase at
/
en_GB/clear-water-guarantee/
or within the same period call
our OASE Hotline +44 (0) 1256 / 895442
(UK only)
.
For all procedures involving data processing (e.g. obtaining,
processing and transferring) we comply with the statutory
regulations. Your data that is necessary for guarantee process-
ing is stored and is forwarded by us to commissioned service
providers in the scope required for processing. Address data
and order data are collected and processed for our own mar-
keting purposes. Data is only used for third-party marketing
purposes if this is permitted by law, e.g. generally published
data and certain data contained in lists in accordance with
the Data Protection Act 1998. You can stop the use, process-
Worth knowing
OASE Clear Water Guarantee
